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Rituals heal and help grieving families in Vancouver according to Richmond-based funeral home Can-Trust Funerals 

The most important thing about ritual is that it is done, say the death care professionals at Can-Trust, who help families with funeral arrangements in the Lower Mainland. As licensed funeral directors they are prepared to help families with funeral arrangements at ‘time of need’ or when pre-planning funerals, in any cultural or religious context. Rituals are respected, whether they stem from religious traditions, or closely held cultural superstitions or designed especially by the family for the funeral service they are arranging. 

Can-Trust-Funeral’s funeral directors help mourners fulfill rituals because these actions will assist them to accept the death of a loved one. These are the universally held benefits of rituals:  

  • Rituals, much like routine, lends a structure that makes people feel safe and secure as they move to accept the death of the loved one as real. 
  • Clear expectations guide the way to acceptance and set up supports for grief   
  • Knowledge of what is ahead prepares the mourners and allows others to join in and help families move through the grief process. 

Rituals at a funeral service give an identifiable and familiar context. Beyond planning a funeral service, and the paperwork that a funeral director handles for the family, Can-Trust’s funeral directors listen. They listen as they are called on in their service to grieving families to adapt funeral services to Buddhist, Catholic, Jewish and many other denominations and life paths. While the modes of disposition of the remains of a loved one our society offers are:   

  • Encasement such as a mausoleum or a tomb subsurface 
  • Internment such as burial with a graveside funeral or funeral home service 
  • Cremation such as the burning of a body at a crematorium. 

Can Trust’s funeral directors want you to know that you have control over the rituals in which you express your unique connection to the funeral service, cremation, celebration of life or memorial.  The licensed funeral directors help realize your choices from the first consult on funeral arrangements at time of need or when pre-planning. Ritual gives unlimited and unique expressions of connection to the community the loved one has left us, or to the invitation to have others join in through established or newly implemented family rituals.  

Can-Trust’s funeral directors offer families caring guidance on all options in the Lower Mainland community. We provide reliable, straightforward and affordable service, and with compassion, always.   

Before you engage with any funeral homes, please call Can-Trust-Funeral at 604-376-7975 or email to book a free professional consultation. You are never obligated.   

Our Can-Trust team of licensed funeral directors, provides funeral services in Burnaby, funeral services in Richmond, Vancouver and throughout the Lower Mainland.   

Phone: 604-376-7975   

E-mail: can-trust-funeral@outlook.com   

WeChat: Cantrustfuneral   

Learn more at Can-Trust-Funeral Ltd website 

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How to Give a Eulogy (Part 2)

The eulogy speech you present will give a sense of comfort and closure for mourners. They will listen closely to your words in person, live streamed or delayed viewing video due to pandemic regulations for attendance at funeral service, cremation, burial or celebration of life arranged in the Lower Mainland. Richmond, BC based Can-Trust-Funerals has some tips to support you in the honour you have been given and your responsibility in delivering the eulogy speech.  

Find tips in writing the eulogy in a previous Can-Trust-Funerals post or you have the option to hire a professional funeral celebrant. They sit with the family, listen and prepare and then deliver what the family wishes. Funeral celebrants on the professional funeral directors’ team can deliver the eulogy or read other words from those that are too overcome with emotion.

Focus on the positive points of the person’s life and keep the tone inspirational, from beginning to end. Can-Trust has these tips to help you present the eulogy speech you have written:

Practice beforehand. 

Some say read your speech aloud in private in advance up to 20 times. Practice in an empty room, in front of a mirror or in front of other family members to help calm you, and smooth out any awkward or difficult passages.

  • Knowing what’s coming makes you confident to control the pace, not hurry your words and look up more, and stare down at the paper less. 
  • You’ll know where in your speech you are the most emotional and you will be ready to take a breath or a drink of water and reduce any anxiety at speaking in public. 
  • Practice the pauses as this will help you make your speech more memorable in honour of your friend and for the mourners to follow you more naturally. Simply write PAUSE to give your audience a chance to absorb the comments and stories you are sharing.

Bring notes with you

  • Have about 5 to 7 minutes of material, although anywhere between 3 and 10 minutes is appropriate. You don’t have to memorize your speech but be familiar through practice so you can speak at a good pace and not speed up nervously. 
  • Manage these smoother presentation points by printing out your speech fully or have it as bullet points on cards. This assurance of the words in hand helps you remember and share more naturally.  
  • Choose a large font, double space it and print only on one side. Keep the notes flat on the lectern. Numbering the pages in case of an accidental shuffle. 

Be Yourself  

  • Do introduce yourself, your name and your relationship with the deceased before you begin. This provides context as it is unlikely that everyone at the funeral service will know you well. 
  • Do know your audience wants you to succeed and will be appreciative of your effort as the storyteller that connects the recollections you are all share and to remind them of the memories in their hearts and minds. You are helping others with their own grief. 
  • This means you must also take care of yourself. Be prepared both mentally and physically. Plan to be rested. Bring tissues and have water nearby in case you need to take a moment to compose yourself, even mid speech. 

How to end your eulogy presentation?

Conclude the eulogy with sincerity and a measure of reverence for the deceased. As with any presentation ending, especially one that has attempted to represent someone’s life, feel free to summarize points made throughout your speech. 

Make eye contact with your audience at this closing moment, if you can. Or, as it may be in these pandemic times, look into the camera as you touch on the spirit and the impact the deceased has had. In this way you offer an uplifting end to the eulogy. 

Can-Trust’s funeral directors offer families caring guidance on all options in the Lower Mainland community. We provide reliable, straightforward and affordable service, and with compassion, always.  

Before you engage with any funeral homes, please call Can-Trust-Funeral at 604-376-7975 or email to book a free professional consultation. You are never obligated.  

Our Can-Trust team of licensed funeral directors, provides funeral services in Burnaby, funeral services in Richmond, Vancouver and throughout the Lower Mainland.  

Phone: 604-376-7975  

E-mail: can-trust-funeral@outlook.com  

WeChat: Cantrustfuneral  

Visit us online for more

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Talking about death

What can we do before we die or before we lose someone?  Talk about that inevitable – death. Funeral directors at Richmond-based Can-Trust-Funerals Ltd. find that people don’t generally like to talk about death. It’s not a comfortable or usual topic in our society. 

Yet, frank talk before a death is imminent, may help. Preferences can be confirmed about funeral arrangements, feelings about memorials, and celebrations of life or final disposition by cremation or burial. Conversations can also yield compassionate connection and insights that may help loved ones that will be left behind cope better.  

Losing someone to death is painful, and a licensed funeral director can guide mourners so that the funeral arrangements at least don’t have to be painful. 

What is the top advice offered by Can-Trust-Funerals team members when a family meets with them to discuss funeral arrangements in the Lower Mainland? Have the conversations if you can. If a death is imminent: Don’t worry about the funeral arrangements, spend precious time with the dying.

In the days prior to someone dying, family members may feel the need to do something. A professional funeral director empowers the loved ones in these fraught moments with assurance that there is always time for the arrangements. 

Talk about death

  • The “good death” many hope for is very personal and can be imagined as exiting in a blaze of glory to a peaceful passing. The main thing Can-Trust’s professional funeral directors and celebrants will encourage is that families spend the time with dying loved ones. Or, if coming in to prearrange a funeral service, to talk about their life and now their preference in death, sooner than later.
  • As many of us do not have avenues to talk openly about death unless we’re forced to, opening conversations with your loved ones is valuable. 

Carry out the funeral arrangements  

  • You might find that as you ask practical questions of a funeral director about transfer of the deceased, funeral home facilities and preparation of the body – you begin bridging your mental preparation and the emotional reality ahead of you.
  • Professionals are there to help handle the practical burdens so you can focus on the funeral service and all it is designed to do.  

Rituals for the experience and the emotion  

  • Advance planning and the actual ritual are two completely separate experiences. 
  • Funeral rituals give us the reality of the death and signal acceptance and the ability to move forward.
  • Rituals associated with the funeral, cremation or celebration of life can be familiar and traditional or designed by the family. They give a concrete way to express our grief and share it with other mourners. Discussing the plans can help families cope.

Even though we all know death is part of our lives, it still seems to take us by surprise. Can-Trust’s funeral directors offer families caring guidance on all options in the Lower Mainland community. We provide reliable, straightforward and affordable service, and with compassion, always.  

Before you engage with any funeral homes, please call Can-Trust-Funeral at 604-376-7975 or email to book a free professional consultation. You are never obligated.  

Our Can-Trust team of licensed funeral directors, provides funeral services in Burnaby, funeral services in Richmond, Vancouver and throughout the Lower Mainland.  

Phone: 604-376-7975  

E-mail: can-trust-funeral@outlook.com  

WeChat: Cantrustfuneral  

Visit us online for more information.

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How to Write a Eulogy

The eulogy speech at a memorial or funeral service remembers the person who died and can be delivered by a family member, close friend, member of the clergy or celebrant. It is one of the rituals that funeral directors at Richmond based Can-Trust-Funeral know helps mourners shift from the reality of losing their loved one’s personal presence to sharing their memory.       

Are you the one writing a eulogy? Then you are tasked with presenting a life in brief, at an emotional time. You are expected to share your thoughts publicly with a certain flair to both comfort and to inform other mourners at the funeral service. It can feel more stressful if you felt close to the deceased.  

Even as families in Greater Vancouver, Richmond, New Westminster, Burnaby and Surrey have a greater hand in arranging funeral services and carrying out rituals, they welcome the guidance offered by Can-Trust’s professional funeral directors when it comes to writing a eulogy.  

Here are the most useful tips the team offers based on their observance at funeral services:  

Feel big yet think small 

  • In your sincere testimony, select a few specific memories that show important moments in the deceased’s life.  
  • Illustrate their traits such as humour, generosity or kindness. Those smaller moments and their unique details will speak to all the people leaning in to listen to you. Your examples will spark their own memories of the loved one. 

Organize comments around a theme 

  • Capture the ideas that flow to you into a theme. A love of nurturing plants may start out as a small colourful story, as an example. Yet, it expands into memories that might depict this trait as compassion and special care of people in that person’s circle of family and friends.  
  • If a theme doesn’t present itself clearly, take a stroll through photos and memorabilia. This often sparks comments to share.  

Do share the expected  

Deliver what we all expect to hear at a funeral service, memorial, cremation or celebration of life. Balance your respectful sharing of intimate moments of a life, with information that is a bit less emotional such as: 

  • Milestones in life, achievements, childhood or lifelong interests and mentions of family, marriage, and the education and career years of the loved one who has passed.   
  • Aim for 5-7 minutes as it is an emotionally charged time and this would give space to others who might want to share readings, memories and prayers and poems.  
  • Do be respectful of the deceased’s values and their standing in their community, family or faith to speak and use humour and personal stories appropriately.   

Can-Trust’s funeral directors offer families caring guidance on all options in the Lower Mainland community. We provide reliable, straightforward and affordable service, and with compassion, always.  

Before you engage with any funeral homes, please call Can-Trust-Funeral at 604-376-7975 or email to book a free professional consultation. You are never obligated.  

Our Can-Trust team of licensed funeral directors, provides funeral services in Burnaby, funeral services in Richmond, Vancouver and throughout the Lower Mainland.  

Phone: 604-376-7975  

E-mail: can-trust-funeral@outlook.com  

WeChat: Cantrustfuneral  

Visit us online for more information

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Tips to write and share an obituary from the funeral directors at Can-Trust-Funeral serving BC’s Lower Mainland

The obituary you write is one of the last rituals a licensed funeral director at Can-Trust-Funeral can assist a grieving family with as they make funeral arrangements, plan a cremations or celebrations of life in BC’s Lower Mainland. It may be read widely or held as a keepsake of the moment family and friends came together, in person or virtually, to honour and to remember their connection to the deceased.   

Every obituary tells some of the story of someone’s life — who their parents were, who their children are and where they’ve been and what they’ve done. An obituary may be the only time that person’s name ever appears in the paper, and it is through that obituary that a lasting record of a person’s life is written.  

Here are Can-Trust’s tips on what to include and also what not to share publicly: 

What to include in an obituary? 

An obituary is like a news article that reports:  

  • The recent death of a person and typically an account of their life, family members, glowing tributes and noteworthy achievements. 
  • Information about the funeral service, cremation or celebration of life such as time and location.  
  • An obituary typically consists of only a few paragraphs that briefly tells the story of a person and is of greatest interest to those who had an integral role in the community the loved one was a part of such as: friends and neighbors, former classmates or fellow faith community members  

Unfortunately, the family of the deceased is vulnerable to possible scams, identity theft or fraud when posting details of funeral arrangements, services and people in attendance. Can-Trust’s team suggests specific protections in the process of crafting an obituary.  

When to announce a death through an obituary  

Traditionally, an obituary was sent to a publication such as a newspaper or community bulletin three days before the actual funeral. Today, obituaries can be submitted electronically by any family member of the deceased or by a friend or funeral director acting on behalf of the family. 

Obituaries must be verified before publication. This is done through the funeral home. At Can-Trust-Funeral, licensed funeral directors assist families with their funeral arrangements in Richmond, Surrey, New Westminster and Burnaby, and include direct help in crafting an obituary worthy of the deceased as part of their service.  

Where to share an obituary 

Print publications such as newspapers and community bulletins. These are temporary and may be discarded or damaged.   

Online obituaries are more permanent and can be printed off by family and friends to keep. They are also often far more appealing visually to readers as colours, photos and graphics and videos can be economically added – making it feel more interactive.  

Online obituaries can be accessed in perpetuity from anywhere at any time, and easily shared as a  

website link or email or as a social media page. Another plus is that the text is virtually, unlimited and very low cost.  

Can-Trust’s funeral directors offer families caring guidance on all options in the Lower Mainland community. We provide reliable, straightforward and affordable service, and with compassion, always.  

Before you engage with any funeral homes, please call Can-Trust-Funeral at 604-376-7975 or email to book a free professional consultation. You are never obligated.  

Our Can-Trust team of professional and licensed funeral directors, provides funeral services in Burnaby, funeral services in Richmond, Vancouver and throughout the Lower Mainland.  

Phone: 604-376-7975  

E-mail: can-trust-funeral@outlook.com  

WeChat: Cantrustfuneral  

Visit us online for more information.  

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Rituals for necessary human needs at contemporary funeral services amidst pandemic restrictions

Despite the current pandemic’s requiring us all to modify funeral rituals, our needs as humans to observe and participate in symbolic activity that helps us process feelings and express our emotions at the passing of a loved one, remains constant. Can-Trust-Funeral’s death care professionals, licenced funeral directors serving BC’s Lower Mainland, have only seen human needs intensify in the families they help guide through the passing of their loved ones.   

“It may be difficult for friends and family to seek solace or to offer comfort to each other these days. Gathering to observe familiar rituals is disrupted in the face of COVID-19 cautions in place to protect our communities,” says Can-Trust’s Funeral Director, Tony Chan.  

“Our close knit team of funeral directors helps families negotiate the new standards. In some cases it means we help them recreate some of the rituals to express their belief, feeling and thoughts about the deceased.   

We sit together to plan memorials, cremations, celebrations of life or to arrange funeral services that honour the person who passed.  

For the living, as professional funeral directors, we offer continuity and hope at a sensitive time with these elements in mind:  

  1. An open approach to healing  

As social beings, the in-person experience of the funeral ritual assists in the steps towards healing. All kinds of WHY questions come up for families. Even if those questions go unanswered, a licensed funeral director can help people shift towards healing. Mourners move from the natural tendency to try to find solutions with the head, to acknowledging with the heart and in so doing being open to the emotions that will be felt and must come.     

While ongoing support will come from others, the process of planning and arranging the funeral brings critical moments of hope and support.  

  1. Design meaningful funeral ceremonies 

These help mourners acknowledge the reality of the death, accept the loss and begin to move through the pain of the loss towards and to begin healing.  

Today, with modifications being required, families have more say in creating new rituals and moving from the lost loved ones presence to their memory. 

  1. Looking forward 

At the time of loss, grieving families may feel overwhelmed and unable to forge a vision for their future. This takes time. A professionally prepared funeral director can by their demeanor and training create the rituals and experience that may help families as they move towards a new self-identity.  

They can either provide or recommend an ‘after care and support specialist’ 

Can-Trust’s funeral directors offer families caring guidance on options in the Lower Mainland community. We provide reliable, straightforward and affordable service, and with compassion, always. 

Before you engage with any funeral homes, please call Can-Trust-Funeral at 604-376-7975 or email to book a free professional consultation. You are never obligated. 

Our Can-Trust team of licensed funeral directors, provides funeral services in Burnaby, funeral services in Richmond, Vancouver and throughout the Lower Mainland. 

Phone: 604-376-7975 

E-mail: can-trust-funeral@outlook.com 

WeChat: Cantrustfuneral 

Visit us online for more information. 

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Tips for live streaming funerals from Can-Trust-Funerals help mourners attend funeral services virtually

“Grieving families and friends, now restricted due to mandated COVID-19 precautions at funeral services and gatherings for memorials, celebrations of life or cremations can exercise another option,” say the funeral directors at Can-Trust-Funerals. “We have seen some families use live streaming as a way to include the people who normally expected to say good bye to a loved one, together and in person.”  

Live streaming of funeral services means that mourners can participate and be present, even at a distance. Distancing can be due to safety protocols limiting the number of people allowed to attend in person or due to the pandemics limiting travel from other regions for people to come in and support the grieving family, and to experience their own emotions at the loss, fully. 

To help participants joining remotely a more fulfilling experience, Can-Trust-Funerals offers these tips:   

Record 

  • Bereaved families at the ceremonies can use their own electronic devices (DIY). 
  • Designate one trusted family member to record 
  • Hire a professional (your funeral director can secure this service for you) so that the family in attendance can be fully present without the distraction of recording either indoors at the funeral home or graveside. 

Share  

Share as a livestream or the recorded file to help family unable to attend with a virtual experience or as a keepsake. Easily use popular apps such as Facetime, Zoom, WhatsApp or Facebook Live or similar.    

Include  

Consider more than one recording device and angle so that virtual participants can see all the people and the faces of those present. This enhances the remote viewing experience and helps people participate more fully by seeing the emotions of those present and it helps everyone share their own feelings.  

Can-Trust’s funeral directors offer families caring guidance on all options in the Lower Mainland community. We provide reliable, straightforward and affordable service, and with compassion, always. 

Before you engage with any funeral homes, please call Can-Trust-Funeral at 604-376-7975 or email to book a free professional consultation. You are never obligated. 

Our Can-Trust team of licensed funeral directors, provides funeral services in Burnaby, funeral services in Richmond, Vancouver and throughout the Lower Mainland. 

Phone: 604-376-7975 

E-mail: can-trust-funeral@outlook.com 

WeChat: Cantrustfuneral 

Visit us online for more information. 

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What Kind of Funeral Do You Want? The choice is yours

Why not be as unique in your funeral arrangement choices as you are in your life? Every family is different, and not everyone wants the same type of funeral. In the experience of Can-Trust-Funerals that provides funeral services in Burnaby, funeral services in Richmond, Surrey, New Westminster, Vancouver and throughout the Lower Mainland, different factors determine whether people choose traditional full funeral services, graveside burials or cremations to honour a loved one who passed. 

Religious and cultural traditions, costs and personal preferences may determine if a funeral is going to be:  private or public, simple or elaborate, secular or religious or secular as well as where the funeral service will be held.

They may also vary in whether the body is present at the funeral or if the family will allow viewing or visitation. Will it be an open casket or closed? Will the remains be buried or cremated?

A professional funeral director can guide you. First, there are the choices of what kind of funeral you actually want to have, and then there are the many details to finalize in the choice you settle on. 

The top 3 funeral arrangement services are:

Traditional

This full-service funeral may be what we are most accustomed to attending. It features a formal service and can include a viewing or visitation at the funeral site.

In the category of elaborate, this may be one of your most expensive options. It usually includes a funeral home’s basic services fee, rental of the funeral home, embalming and dressing the body costs of there is to be a viewing or visitation chosen, use of a hearse to transport the family and the body, and any planned guest receiving events. You should also count in casket, cemetery plot, or crypt and other funeral goods and services.

Grave side burial

A simpler, popular choice today as the body is buried shortly after death, usually in a simple container. No viewing or visitation is involved, so no embalming is necessary. A memorial service may be held at the graveside or later. Again, costs will include the funeral home’s basic services fee, transportation and care of the body, a casket or burial container and a cemetery plot or crypt purchase. There may be an additional fee for a graveside service.

Cremation

The body is cremated shortly after death, without embalming. The cremated remains are placed in an urn or other container. There is np viewing or visitation but a memorial service may be held, with or without the cremated remains present. The remains can be kept in the home, buried or placed in a crypt or niche in a cemetery, or buried or scattered

A licensed and reputable funeral director will have your best interests at heart as funerals can rank, for some, as one of their biggest expenses in life. It is a very emotional time whether planning pre-need by an individual or at need by the grieving family.

Can-Trust’s funeral directors provide reliable, straightforward and affordable service, and with compassion, always.

Before you engage with any funeral homes, please call Can-Trust-Funeral at 604-376-7975 or email to book a free professional consultation. You are never obligated.

Our Can-Trust team of licensed funeral directors, provides funeral services in Burnaby, funeral services in Richmond, Vancouver and throughout the Lower Mainland.

Phone: 604-376-7975

E-mail: can-trust-funeral@outlook.com

WeChat: Cantrustfuneral

Visit us online for more information.

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Some questions answered when thinking about pre-planning funeral arrangements

Is it unusual for a person to plan their own funeral? What steps do people interested in making their own funeral arrangements take to plan their funeral, design their funeral preferences? Is advance payment a good idea for those who see funeral arrangements as an extensions of their will and estate planning? All these questions come under the umbrella of pre-need planning, and here’s what might help you decide if this is a funeral service option for you in BC’s Lower Mainland:

Advantages of pre-planning (Pre-need)

With pre-need planning of funeral arrangements, a person relieves their family of decisions at a time of grief and turmoil at-need.  It gives more time to consider specific items they’d like to choose for their funeral, cremation, memorial service or celebration of life.  There is time to compare costs and also quality of funeral service providers without the time pressure of a sudden death or after a great deal of trauma.

And, by designating their funeral preferences, and sometimes even paying for them in advance they eliminate misinterpretations of what they would want. They see funeral planning as an extension of will and estate planning.

A consumer might say they have time to make BETTER decisions. The licenced funeral directors at Can-Trust-Funerals may add that their final funeral arrangements become UNQUESTIONABLE. With wishes clearly expressed and already taken care of there are no questions as to what the deceased truly would have wanted at their funeral or celebration of life.

How to work with a funeral home to get it right 

A professional funeral director helps you with what you need to consider. They can help answer your questions like:

Is it a good idea to buy a cemetery plot or a niche in advance? It is an individual choice. What’s good for one family may not work well for another as each family will have its own unique needs and reasons for what they do.  Cemetery plots are more expensive now as land is scarce or limited. 

Your plot purchase options are to:

  1. Buy a plot from a private seller, such as families who already own plots but wish to sell them

The cost is often less than buying it directly from cemeteries. 

  • Buy directly from the cemetery.
  • Consult Can-Trust-Funeral as they do have private plots or niches for sale. 

If I arrange in advance, does it also mean I pay in advance? Absolutely in one way or another. Pre plans may be financed through installments and clients can put a down payment. One may also do this by creating a living will.

Should I inform my family of my wishes?  Yes, it is advisable. When a family is preparing for a loss or grieving, there are many emotional dynamics in play. So instruction or last wishes may be lost. Having a final written word, especially a legal document ensures things run smooth after you pass.

Can-Trust’s funeral directors offer families caring guidance on options in the Lower Mainland community. We provide reliable, straightforward and affordable service, and with compassion, always.

Before you engage with any funeral homes, please call Can-Trust-Funeral at 604-376-7975 or email to book a free professional consultation. You are never obligated.

Our Can-Trust team of licensed funeral directors, provides funeral services in Burnaby, funeral services in Richmond, Vancouver and throughout the Lower Mainland.

Phone: 604-376-7975

E-mail: can-trust-funeral@outlook.com

WeChat: Cantrustfuneral

Visit us online for more information.

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Protection of consumers from mistreatment is part of the role of reputable funeral directors

There is an element of protection and service regarding costs that a grieving family may not be aware of when they engage the help of a funeral director to help them plan a memorial or navigate the regulations of a cremation in the Lower Mainland of BC or to make funeral arrangements or hold a celebration of life.  A licensed funeral home and the funeral services team are duty bound to guide a family, ethically and honestly. Families are faced with a myriad of options at a difficult time. They are very vulnerable and can be taken advantage of when it comes to expenses associated with funeral arrangement expenses. 

Recently, the bounds of these practices in the industry were challenged by Richmond based Can-Trust-Funeral who reported an example of a predatory practice in the Lower Mainland.

Can-Trust cautions that overcharging practices typically show up in:

  • Products: caskets and casket items, urns, flowers
  • Equipment: graveside, transportation costs, decedent care, hall rentals
  • Staff and administrative fee, service fees

Can-Trust-Funerals lodged a formal complaint on behalf of a family they saw were being overcharged – first for a headstone then staff to supervise its placement and an extra fee for the use of added equipment to complete the funeral services, for no valid reason.

Seamless support and cooperation for families

Families are assured that a network of funeral service providers, often come together to fulfill all the goods and services a family may need to properly honour or lay their loved ones to rest.  Integrity behind all the scenes is key. Can-Trust’s complaint on behalf of the family they were guiding, led to significant costs to be refunded, and that other company to end that practice.

Protections in place for consumers

Families should also know that professional funeral directors and licensed funeral homes and funeral services uphold a high standard of case. Yet, as consumers they always have recourse as well as the opportunity to review resources available especially for them at any time in the funeral planning process —   Consumer Protection BC.

Duty and personal dedication

Each of the funeral directors at Can-Trust are committed to the client who is absent – the deceased – and to the family who is present to experience and to take away memories of the funeral event. They feel it is a sacred duty they undertook with the service.  

Their mission is to relieve families of undue emotional stress of dealing with the planning of funerals, cremations, memorials or a celebration of life. In addition, they safeguard the reputation that represents the trust in the ethics and integrity of the advice and the support they give to families.  They follow the guidelines of the British Columbia Funeral Association.       

“This incident”, says Can-Trust-Funeral’s Director, Tony Chan, “shows that if a family thinks they have been mistreated by a funeral provider, if they are in any doubt they should contact the Consumer Protection service in BC(CPBC) and get support.  

We are here to help. Can-Trust-Funerals Ltd. provides reliable, straightforward and affordable service, and with compassion, always.”

Before you engage with any funeral homes, please call Can-Trust-Funeral at 604-376-7975 or email to book a free professional consultation. You are never obligated.

Our Can-Trust team of licensed funeral directors, provides funeral services in Burnaby, funeral services in Richmond, Vancouver and throughout the Lower Mainland.

Phone: 604-376-7975 E-mail: can-trust-funeral@outlook.com WeChat: Cantrustfuneral Visit us online for more information.